General Terms and Conditions

1. Scope
The following General Terms and Conditions (GTC) apply to all orders placed through our online shop by consumers and businesses. The inclusion of the customer's own terms and conditions is hereby rejected unless otherwise agreed.

A consumer, for the purpose of these GTC, is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed.

A business, hereinafter referred to as STYLE HEAVEN, is a legal partnership that acts in the exercise of its commercial or self-employed professional activity when concluding a legal transaction.

Towards businesses, these GTC also apply to future business relationships without us having to refer to them again. If the business uses conflicting or supplementary General Terms and Conditions, their validity is hereby rejected; they only become part of the contract if we have expressly agreed to them.

2. Contracting Party, Conclusion of Contract
The purchase contract is concluded with STYLE HEAVEN, Ritter & Brandenburger GbR.

By placing products in the online shop, we make a binding offer to conclude a contract for these items. You can initially place our products non-bindingly in the shopping cart and correct your entries at any time before submitting your binding order by using the correction aids provided and explained during the ordering process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking the order button. Immediately after submitting the order, you will receive another confirmation by email.

3. Contract Language, Storage of Contract Text
The language available for the conclusion of the contract is German.

We save the contract text and send you the order data and our GTC by email. You can view the contract text in our customer login.

4. Delivery Conditions
In addition to the stated product prices, shipping costs will be added.
The currently valid shipping costs are listed on our page "Delivery & Shipping" and are also displayed during the ordering process.

We deliver exclusively by shipping. Self-collection of goods is not possible.

Non-collection of shipments (default of acceptance)
If a shipment is not accepted by the customer or not collected within the storage period specified by DHL, it will automatically be returned to us. In this case, the customer is in default of acceptance according to §§ 293 ff. BGB (German Civil Code).

If we are obliged to reverse the order due to non-collection or non-acceptance, we are entitled to deduct the incurred costs from the refund amount. These particularly include:

• the actual shipping costs for the outbound shipment (currently €4.99), even if the order was originally free of shipping costs,

• the return shipping fees charged by DHL (currently €4.00).

This regulation applies exclusively to returns resulting from non-collection or refusal of acceptance and does not apply in the case of a timely declared cancellation.

5. Payment
In our shop, you can pay for the goods with Shopify Payments using Klarna, Paypal, or common credit cards. Payment for the items is made immediately after the order process. Goods are usually shipped within the stated delivery times for the respective product (standard 1-3 days).

PayPal Plus
Within the scope of the PayPal Plus payment service, we offer various payment methods as PayPal Services. You will be redirected to the website of the online provider PayPal. There, you can enter your payment details, confirm the use of your data by PayPal, and the payment instruction to PayPal.

If you have selected the payment method PayPal, you must be registered there or register first and legitimize yourself with your access data to pay the invoice amount. The payment transaction will be automatically carried out by PayPal immediately after confirmation of the payment instruction. You will receive further instructions during the ordering process.

If you have selected the payment method Credit Card, you do not need to be registered with PayPal to pay the invoice amount. The payment transaction will be carried out by your credit card company immediately after confirmation of the payment instruction and after your legitimation as the legitimate cardholder, at the request of PayPal, and your card will be charged. You will receive further instructions during the ordering process.

If you have selected the payment method Direct Debit, you do not need to be registered with PayPal to pay the invoice amount. By confirming the payment instruction, you issue a direct debit mandate to PayPal. You will be informed by PayPal about the date of the account debit (so-called pre-notification). Upon submission of the direct debit mandate immediately after confirmation of the payment instruction, PayPal will request its bank to initiate the payment transaction. The payment transaction will be carried out and your account will be debited. You will receive further instructions during the ordering process.

6. Right of Withdrawal & Returns
(1) Consumers (§ 13 BGB) have a statutory right of withdrawal in accordance with our cancellation policy.
(2) You bear the direct costs of returning the goods in the event of a withdrawal – a return label will only be provided in the case of proven faulty delivery.
(3) Please send the goods with tracking (e.g., DHL parcel with tracking) to our return address and keep the tracking number carefully.
(4) After receipt and inspection of the return, we will refund the purchase price.
(5) If there is a legitimate warranty claim (e.g., defect or wrong item), we will, of course, cover the return costs – please inform us in advance in this case.

7. Retention of Title
The goods remain our property until full payment has been received.

For businesses, the following additionally applies: We reserve ownership of the goods until all claims from an ongoing business relationship have been settled in full. You may resell the reserved goods in the ordinary course of business; you assign to us in advance all claims arising from this resale – regardless of any connection or mixing of the reserved goods with a new item – up to the invoice amount, and we accept this assignment. You remain authorized to collect the claims, but we may also collect the claims ourselves if you fail to meet your payment obligations.

8. Transport Damage
For consumers, the following applies:

If goods are delivered with obvious transport damage, please report such defects to the deliverer as soon as possible and contact us immediately. Failure to report a complaint or contact us has no consequences for your statutory claims and their enforcement, in particular your warranty rights. However, it helps us to assert our own claims against the carrier or transport insurer.

For entrepreneurs, the following applies:
The risk of accidental loss and accidental deterioration passes to you as soon as we have delivered the item to the forwarder, the carrier, or the person or institution otherwise designated to carry out the shipment. Among merchants, the duty to examine and give notice of defects regulated in § 377 HGB (German Commercial Code) applies. If you fail to give notice as regulated therein, the goods shall be deemed approved, unless the defect was not recognizable during the examination. This does not apply if we have fraudulently concealed a defect.

9. Warranty and Guarantees
Unless expressly agreed otherwise below, the statutory liability for defects applies. For consumers, the limitation period for claims for defects in used goods is one year from the delivery of the goods.
For businesses, the limitation period for claims for defects is one year from the transfer of risk; the statutory limitation periods for the right of recourse according to § 478 BGB remain unaffected.
Towards businesses, only our own statements and the manufacturer's product descriptions included in the contract are considered as an agreement on the quality of the goods; we do not assume liability for public statements by the manufacturer or other advertising statements.
If the delivered item is defective, we shall, at our discretion, first provide a warranty to businesses by rectifying the defect (repair) or by delivering a defect-free item (replacement delivery).
The above limitations and reductions of deadlines do not apply to claims for damages caused by us, our legal representatives, or vicarious agents

• in case of injury to life, body, or health
• in case of intentional or grossly negligent breach of duty as well as malice
• in case of breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract and on the compliance of which the contracting party can regularly rely (cardinal obligations)
• within the scope of a guarantee promise, if agreed
• insofar as the scope of the Product Liability Act is opened.

Information on any additional applicable guarantees and their exact conditions can be found with the product and on special information pages in the online shop.

10. Special Promotions, Gift Promotions and Returns

1. Gift Promotions
   As part of special promotions, customers can receive a gift (e.g., a piece of jewelry) upon reaching a certain order value. The receipt of the gift is tied to meeting the specified minimum order value.
   
   
2. Returns and Refunds in Gift Promotions
   If a part of the order is returned within the right of withdrawal, and the originally achieved minimum order value is thereby fallen short of, the following applies:
   • The customer is obliged to return the gift unused and complete.
   • If the gift is not returned, the value of the gift (as stated in the offer) will be deducted from the refund amount.
3. Example
   If a customer received a gift worth €39, which was tied to a minimum order value of €59, and goods worth €79 are returned without returning the gift, the refund amount will be reduced by the value of the gift (€39).

11. Liability
For claims arising from damages caused by us, our legal representatives, or vicarious agents, we are always liable without limitation

• in case of injury to life, body, or health,
• in case of intentional or grossly negligent breach of duty,
• in case of guarantee promises, if agreed, or
• insofar as the scope of the Product Liability Act is opened.

In the event of a breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract and on the compliance of which the contracting party can regularly rely (cardinal obligations), due to slight negligence by us, our legal representatives or vicarious agents, our liability is limited in amount to the foreseeable damage at the time of conclusion of the contract, the occurrence of which must typically be expected. Otherwise, claims for damages are excluded.

12. Dispute Resolution
The European Commission provides a platform for online dispute resolution (ODR), which you can find here https://ec.europa.eu/consumers/odr/.
We are not obliged and not willing to participate in a dispute resolution procedure before a consumer arbitration board.

13. Final Provisions
If you are a business, German law applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods.

If you are a merchant within the meaning of the German Commercial Code, a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our place of business.